Interstitial ad loads on iOS seem to consistently fail

Question

question

NewUser-8e54f12c-b235-4b03-a448-aab0aab653ac asked · Dec 01, 2017 at 02:05 PM

Interstitial ad loads on iOS seem to consistently fail

We have an issue not being able to show ads. In particular, interstitial ad loads seem to consistently fail. This issue is for an update to an existing iOS app which we believe we have set up correctly to receive Ads from Amazon.

This is an extract from our info.plist config:

<key>NSAppTransportSecurity</key>

<dict>

<key>NSAllowsArbitraryLoads</key>

<true/>

<key>NSAllowsArbitraryLoadsInWebContent</key>

<true/>

</dict>

This is a code snippet of the relevant operation:

/// RELEVANT PARTS OF THE AMAZONADS IMPLEMENTATION

@interface AmazonAdsDelegate : UIViewController
<AmazonAdInterstitialDelegate>

@property (strong, nonatomic) AmazonAdInterstitial*
interstitialRef;

-(void)interstitialDidLoad
: (AmazonAdInterstitial *)interstitial;

-(void)interstitialDidFailToLoad
: (AmazonAdInterstitial *)interstitial withError : (AmazonAdError *)error;

-(void)interstitialWilPresent
: (AmazonAdInterstitial *)interstitial;

-(void)interstitialDidPresent
: (AmazonAdInterstitial *)interstitial;

-(void)interstitialWillDismiss
: (AmazonAdInterstitial *)interstitial;

-(void)interstitialDidDismiss
: (AmazonAdInterstitial *)interstitial;

@end

// ----- AmazonAds

class AmazonAds

// ...

AmazonAdInterstitial*m_Interstitial;

AmazonAdsDelegate*m_AdDelegate;

public:

// ...

void
StartSession(String apiKeyID);

void
PreLoadAd();

bool
IsAdAvailable();

void
DisplayAd();

};

// AmazonAds Delegate

@implementation AmazonAdsDelegate

-(void)interstitialDidLoad
: (AmazonAdInterstitial *)interstitial

bbPrint(String("AmazonAds
interstitialDidLoad"));

-(void)interstitialDidFailToLoad
: (AmazonAdInterstitial *)interstitial withError : (AmazonAdError *)error

bbPrint(String("AmazonAds
interstitialDidFailToLoad: ") + String(error.errorCode) + String(":
") + String(error.errorDescription));

-(void)interstitialWilPresent
: (AmazonAdInterstitial *)interstitial

-(void)interstitialDidPresent
: (AmazonAdInterstitial *)interstitial

-(void)interstitialWillDismiss
: (AmazonAdInterstitial *)interstitial

-(void)interstitialDidDismiss
: (AmazonAdInterstitial *)interstitial

@end

// ----- /AmazonAds Delegate

void AmazonAds::StartSession(String apiKeyID)

[[AmazonAdRegistration
sharedRegistration] setAppKey:apiKeyID.ToNSString()];

[[AmazonAdRegistration
sharedRegistration] setLogging:YES];

m_Interstitial
= [AmazonAdInterstitial amazonAdInterstitial];

m_Interstitial.delegate
= m_AdDelegate;

void AmazonAds::PreLoadAd()

AmazonAdOptions
*options = [AmazonAdOptions options];

//options.isTestRequest
= YES;

[m_Interstitial
load : options];

bbPrint(String("AmazonAds
PreLoadAd request"));

bool AmazonAds::IsAdAvailable()

if(m_Interstitial)

bool
ready = m_Interstitial.isReady;

return
ready;

return
false;

void AmazonAds::DisplayAd()

[m_Interstitial
presentFromViewController : viewControllerRef];

And this is the output from the app / internal amazon logs:

===========================================

=SESSION
START=

===========================================

AmazonAds On Start

HERE IS THE CALL FOR [m_Interstitial load : options];

AdMan - RefreshInterstitialAds preload request AmazonAds

THIS IS THE LOG SHORTLY AFTER THE load CALL

2017-11-30 14:04:03.194252 soccer[2876:1549091] AmazonAd
[Error]: Interstitial is not ready. Load interstitial or wait for the load to
finish if already loading.

2017-11-30 14:04:03.195183 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment lac

2017-11-30 14:04:03.195324 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Start i_tl

2017-11-30 14:04:03.195452 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment i_adrc

2017-11-30 14:04:03.196030 soccer[2876:1549091] AmazonAd
[Debug]: -[AMAdConfiguration
bootstrapConfigurationOnSuccess:onError:fromIdentityModule:]: reusing existing
config

2017-11-30 14:04:03.196863 soccer[2876:1549091] AmazonAd
[Info]: Bootstrap device skipped : within frequency time interval

2017-11-30 14:04:03.204504 soccer[2876:1549091] AmazonAd
[Debug]: -[AMAdConfiguration
bootstrapConfigurationOnSuccess:onError:fromIdentityModule:]: reusing existing
config

2017-11-30 14:04:03.205495 soccer[2876:1549091] AmazonAd
[Debug]: No events to register. Could not register events

2017-11-30 14:04:03.216185 soccer[2876:1549091] AmazonAd
[Debug]: Cached IDFA: 83DEF662-1306-478C-96FF-1AEB0CC47D8A Current IDFA:
83DEF662-1306-478C-96FF-1AEB0CC47D8A

2017-11-30 14:04:03.226173 soccer[2876:1549091] Could not
successfully update network info during initialization.

2017-11-30 14:04:03.229830 soccer[2876:1549091] AmazonAd
[Debug]: Trying to get Json object from an object that is not a string

2017-11-30 14:04:03.230021 soccer[2876:1549091] AmazonAd
[Debug]: Trying to get Json object from an object that is not a string

2017-11-30 14:04:03.230274 soccer[2876:1549091] AmazonAd
[Debug]: Trying to get Json object from an object that is not a string

2017-11-30 14:04:03.230484 soccer[2876:1549091] AmazonAd
[Debug]: Trying to get Json object from an object that is not a string

2017-11-30 14:04:03.230723 soccer[2876:1549091] AmazonAd
[Debug]: Trying to get Json object from an object that is not a string

2017-11-30 14:04:03.231563 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Start al

2017-11-30 14:04:03.232921 soccer[2876:1549091] AmazonAd
[Info]: AMAInterstitialAdManager (0x1712d23d0) fired initial ad request.

Ad Request URL https://aax-eu.amazon-adsystem.com/e/msdk/ads

Http headers {"User-Agent":"Mozilla\/5.0
(iPod touch; CPU iPhone OS 10_1_1 like Mac OS X) AppleWebKit\/602.2.14 (KHTML,
like Gecko) Mobile\/14B100
AmazonAdSDK-iOS\/2.2.15.1","Content-Type":"application\/json;
charset=UTF-8","Accept":"application\/json"}

Http
body{"ats":"false","dinfo":{"make":"Apple","os":"iOS","country":"AT","connectionType":"Wifi","osVersion":"10.1.1","model":"iPod7,1","language":"en-AT","screenSize":"640x1136","scalingFactor":"2.0","orientation":"portrait"},"slots":[{"slot":"portrait","slotId":1,"sz":"interstitial","video":{"minAdDuration":0,"maxAdDuration":30000},"supportedMediaTypes":["DISPLAY","VIDEO"]}],"ua":"Mozilla\/5.0
(iPod touch; CPU iPhone OS 10_1_1 like Mac OS X) AppleWebKit\/602.2.14 (KHTML,
like Gecko) Mobile\/14B100
AmazonAdSDK-iOS\/2.2.15.1","appId":"5783448258644511a363763c646b4e0d","oo":"false","ad-id":"A1jikLo55EdKtPJmFwOt8PY","ad

AmazonAds PreLoadAd request

2017-11-30 14:04:03.744936 soccer[2876:1550235] AppTracker
Info: [E007] Invalid location code (video)

2017-11-30 14:04:03.745741 soccer[2876:1550235] AppTracker
Info: Module video failed to cache:no fill

2017-11-30 14:04:03.908512 soccer[2876:1549091] AmazonAd
[Info]: AMAInterstitialAdManager (0x1712d23d0) received valid response from AAX
server.

2017-11-30 14:04:03.909562 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Stop al

2017-11-30 14:04:03.910510 soccer[2876:1549091] AmazonAd
[Info]: Interstitial Ad manager (0x1712d23d0) received ad payload data string
{"noretryTTL":10,"instrPixelURL":"https://aax-eu.amazon-adsystem.com/x/px/p/QrhwKCDxsk3sMytE60PDTYIAAAFgDQbkOAMAAA-gAwWeJvE/","errorMessage":"no
results","errorCode":"503","status":"error"}

2017-11-30 14:04:03.913148 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment alf

2017-11-30 14:04:03.913924 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment ttl

2017-11-30 14:04:03.916274 soccer[2876:1549091] AmazonAd
[Info]: AMAInterstitialAdManager (0x1712d23d0) failed to get a valid response
from AAX server. Error: Error Domain=AMAdManagerError Code=1 "Try again in
9.999206 seconds." UserInfo={NSLocalizedDescription=Try again in 9.999206
seconds.}

2017-11-30 14:04:03.916756 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment lfnf

2017-11-30 14:04:03.918328 soccer[2876:1549091] AmazonAd
[Info]: MobileAdsiOSSDK_:Failure_LoadAdNoFill_amznAdSDK-ios-2.2.15.1 metric
fired:
https://fls-eu.amazon.com/1/action-impressions/1/OE/mobile-ads-sas/action/MobileAdsiOSSDK_:Failure_LoadAdNoFill_amznAdSDK-ios-2.2.15.1?marketplaceId=533739843&requestId=533739843&session=533739843

2017-11-30 14:04:03.921638 soccer[2876:1549091] AmazonAd
[Debug]: Interstitial Ad failed to load. Error code 1: Try again in 9.999206
seconds.

2017-11-30 14:04:03.923558 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Stop i_tfl

2017-11-30 14:04:03.926651 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Increment lf

2017-11-30 14:04:03.929958 soccer[2876:1549091] AmazonAd
[Debug]: METRIC Submit for object 0x1712d23d0

2017-11-30 14:04:03.931598 soccer[2876:1549091] AmazonAd
[Debug]: GET https://aax-eu.amazon-adsystem.com/x/px/p/QrhwKCDxsk3sMytE60PDTYIAAAFgDQbkOAMAAA-gAwWeJvE/%7B%22i_adrc%22%3A1%2C%22c%22%3A%22msdki%22%2C%22i_tfl%22%3A728%2C%22lf%22%3A1%2C%22al%22%3A678%2C%22alf%22%3A1%2C%22ttl%22%3A1%2C%22lfnf%22%3A1%2C%22lac%22%3A1%7D

EventListener ->
"amazonads-interstitial-advert-failed-load" Event Received

HERE IS THE DELEGATE'S interstitialDidFailToLoad CALL

AmazonAds interstitialDidFailToLoad: 1: Try again in
9.999206 seconds.

EventListener ->
"amazonads-interstitial-advert-failed-load" Returned True for event
triggered: 2017-11-30 14:04:04.654458 soccer[2876:1550212] AmazonAd [Debug]:
Response: 200 no error

2017-11-30 14:04:04.654696 soccer[2876:1550212] AmazonAd
[Debug]: Sending metrics to AAX succeeded.

2017-11-30 14:04:04.699290 soccer[2876:1550237] AmazonAd
[Debug]: AMAMetricManager (0x174011a90) successfully fired metric

mobile ads ios

0

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

3 Answers

Answer 1 · 2017-12-03T04:40:00Z

Zapomatic answered · Dec 03, 2017 at 04:40 AM

The sample SDK is not working for me at all. Tried loading in simulator "Unable to connect to server"

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 2 · 2017-12-08T11:59:09Z

Levon@Amazon answered · Dec 08, 2017 at 11:59 AM

Hi there,

I asked the Mobile Ads team to investigate this, and will respond as soon as I hear from them. Thanks!

0 · Show 2 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

NewUser-8e54f12c-b235-4b03-a448-aab0aab653ac · Dec 14, 2017 at 04:25 PM

Thank you Levon@Amazon, that's much appreciated. It would be great to get this one resolved.

0 · Share ·

Nik · Dec 28, 2017 at 12:05 AM

Hi,

Im also experiencing the same issue when trying to serve adds in my swift based application.

as per the compilers suggestion I have changed:

interstitialAd.delegate = self

to

interstitialAd.delegate = self as! AmazonAdInterstitialDelegate

with no luck. Is there any updates from them yet?

Cheers,

Nik

-1 · Share ·

Answer 3 · 2018-01-19T00:59:45Z

Levon@Amazon answered · Jan 19, 2018 at 12:59 AM

Hi there,

This sounds like a project configuration problem, or glitch / connection problem from the device. Could you please build the sample app included in the SDK and see if that works for you? Thanks!

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Interstitial ad loads on iOS seem to consistently fail

question details

Related Questions