I want to know if the next update will fix the sync stuck with Amazon Drive?
The reason you have pesky customers leaking over to the dev forum is that your desktop sync client is a pile of doodoo and your "support" team has no idea what to do and apparently no access to the development team. Seriously, do your company and all your customers a favor and get this thread in front of someone that can work on this:
There are similar threads, but that one covers the issue well enough.
There are a number of easy to reproduce scenarios there. Basically try to sync a filename the client doesn't like...
I have the same issue.
How frustrating to realize that so many people have the same problem for more than a year and Amazon did not do anything about it!!
If someone would have told me this, I had not believed it! A company as important as this not addressing a problem like the one we are facing.
In my case, 336 pictures waiting for days now...
Problem is that file timestamp is removed once the file is uploaded on Amazon Cloud. This is a real problem for people managing their backup/sync with a different software than the one provided by Amazon. I'm sad to say that I will have to find a different cloud solution. Note that this is the same issue on Dropbox, but looks to work fine on Google Drive (but Google Drive is too expensive).
There's no relevant team to speak with concerning this situation.
So it looks like nothing will be changed from Amazon end, as the oldest post has now 2 years old.
Can't understand that Amazon developer has no reaction.
I have also noticed that foldes with many files are only available for the 120 first file only on amazon web site.
Sad to see so less effort to have something working fine :(
I see this thread has been dormant for more than a year... any movement? My "Amazon Photos" app (previously drive) has been "syncing" 40 files for a week now, without actually doing anything as far as I can tell.
Bigger problem: when I click on the "Sync" button to see what files are stuck, I'm presented with a blank screen. The app just shows me polar bears in a blizzard - all white. I've had files get stuck before, and found renaming a folder or file to remove special characters has helped. Now, I can't even see what files to investigate.
So... any movement / recommendations? Thx~
Yeah, this is a long-time bug. I suspect it may have to do with having a large number of files, but I'm not sure. The best way I've found to work around this is to rename the folder of the problematic files (the ones the sync is stuck on waiting). Sometimes I've also removed the problem files from my computer or through the cloud file management.
Same here. Horrible software. This has been going on for 2 years now and they are unable to fix it. 23 files on an unending loop. This is really a crappy software solution. Drive and Amazon Photos. Astonishing that they do nothing with so many complains
i had 26 files that were "synching" over and over and over as well. for me, the folder name was the problem.. i had to rename a folder to NOT start with a period
it then finished.
Using Amazon Drive as storage 2 Answers