I want to know if the next update will fix the sync stuck with Amazon Drive?
The reason you have pesky customers leaking over to the dev forum is that your desktop sync client is a pile of doodoo and your "support" team has no idea what to do and apparently no access to the development team. Seriously, do your company and all your customers a favor and get this thread in front of someone that can work on this:
There are similar threads, but that one covers the issue well enough.
There are a number of easy to reproduce scenarios there. Basically try to sync a filename the client doesn't like...
I have the same issue.
How frustrating to realize that so many people have the same problem for more than a year and Amazon did not do anything about it!!
If someone would have told me this, I had not believed it! A company as important as this not addressing a problem like the one we are facing.
In my case, 336 pictures waiting for days now...
Problem is that file timestamp is removed once the file is uploaded on Amazon Cloud. This is a real problem for people managing their backup/sync with a different software than the one provided by Amazon. I'm sad to say that I will have to find a different cloud solution. Note that this is the same issue on Dropbox, but looks to work fine on Google Drive (but Google Drive is too expensive).
There's no relevant team to speak with concerning this situation.
So it looks like nothing will be changed from Amazon end, as the oldest post has now 2 years old.
Can't understand that Amazon developer has no reaction.
I have also noticed that foldes with many files are only available for the 120 first file only on amazon web site.
Sad to see so less effort to have something working fine :(
Same here. Horrible software. This has been going on for 2 years now and they are unable to fix it. 23 files on an unending loop. This is really a crappy software solution. Drive and Amazon Photos. Astonishing that they do nothing with so many complains
i had 26 files that were "synching" over and over and over as well. for me, the folder name was the problem.. i had to rename a folder to NOT start with a period
it then finished.
well...there is no longer an Amazon Drive desktop App. It is now called Amazon Photos. That should provide all of us with a hint of what functionalities to expect going forward. The description says it has the same functionality as before...yea right...the same functionality of files staying in forever sync hell for sure!
Same problem here. I recently switched from Dropbox to Amazon Drive. The sync hangs up with 22 files remaining. The files are .jpg files with normal names generated by a camera (e.g. DSC_0108.JPG). Status for all files switches between "In Progress" (very briefly) but most of the time it's "Waiting".
The Amazon Drive client uses up almost 100% of the CPU heating up my machine and making it unusable. Two issues that make matters worse: When I pause synching the client stops responding. When I kill the client it is automatically reinvoked.
After I removed some of the files it can't sync it suddenly reports "Completed". But 18 jpg files are still on the list. One of them showing status "In progress", the others showing status "Waiting"
At least the client seems to have some crippling bugs.
I cannot see a way to obtain diagnostics or other information to determine why the remaining 22 files don't sync and keep the client so busy.
So I'm stuck.
When is a SW update of the client scheduled?
With Dropbox I never had such problems.
Using Amazon Drive as storage 2 Answers