Cause of “Hmm, something went wrong, try again in a few minutes.” or “Sorry, something went wrong. Please try in a little while”

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fslDev asked · Jun 08, 2017 at 09:00 PM

Cause of “Hmm, something went wrong, try again in a few minutes.” or “Sorry, something went wrong. Please try in a little while”

I submitted my skill for certification and it was rejected because of the following interactions:

1.

User: Alexa, ask zone calculator to look up
Skill fails to reach the end-point and responds with “Hmm, something went wrong, try again in a few minutes.”

2.

User: Alexa, open zone calculator
Skill: Welcome to Zone Calculator. I will tell you the USPS postal zone for a pair of zipcodes.
User: get a zone
Skill fails to reach the end-point and responds with and responds with “Sorry, something went wrong. Please try in a little while”

Our beta testers are not able to reproduce those results. Edit: since rebuilding the model, we are now getting these same results.

The "Sorry..." messages are not emitted by the skill. It seems like they are occurring outside of the skill itself?

We are using the `Dialog` interface, so maybe it's something going wrong with that? The skill is hosted on Lambda.

Any ideas? Thanks!

update: I added more logging and I've been able to determine that :

1) "Open zone calculator" successfully creates a launch request.

2) Anything other invocation that would require parsing to determine intent, e.g. "Ask zone calculator to look up", causes the "Sorry..." messages and the skill instance is not called at all. So the problem is happening at the Alexa NLP layers it would seem.

update 2: eliminating required slots resolves this problem. of course, that means the `Dialog` interface is not available.

alexa skills kit

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NewUser-a156d644-7100-45e1-9046-ad365b440f71 · Jun 09, 2017 at 02:31 AM

I'm having the exact same issue. Was working fine all week and suddenly it now replies with "Sorry, something went wrong. Please try in a little while". Tried reconnecting the internet, changing languages, rolling back to old versions. Nothing works except the new session handler.

I'm supposed to present this skill in a couple of hours, so you can imagine the frustration.

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Pawan Mittal NewUser-a156d644-7100-45e1-9046-ad365b440f71 · Jun 11, 2017 at 10:41 AM

Same here. I have to present my skill on Monday as well. I am also tensed and spent weekend on this.

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30 Answers

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Answer 1 · 2017-06-13T09:17:59Z

Sid-amazon answered · Jun 13, 2017 at 09:17 AM · ACCEPTED ANSWER

You can resolve this issue by building your skill models again by clicking Build Model in Skill Builder (beta). Please post here if you have any more issues and we will monitor and provide assistance. We are also making sure that skills in certification are not rejected due to this issue. We apologize for the inconvenience.

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VinHombre · Jun 13, 2017 at 03:57 PM

Thanks!!!!

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Answer 2 · 2017-06-13T08:22:18Z

alicantaner answered · Jun 13, 2017 at 08:22 AM

I have had the same issue since Friday. I contacted to the Alexa developer team about an hour ago. Although I haven't received a response yet, my skill started to work without any errors. I guess somehow they have fixed it. I recommend you to send an email to them.

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vf-de · Jun 13, 2017 at 08:50 AM

Thanks for the info! After save + build model, my skill now works again finally.

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NewUser-7c5ca8f9-9b7f-462f-ba4e-4a3808421749 · Jun 13, 2017 at 10:16 AM

Thanks for the info. I saved and rebuild my model and it is working again with required slots without any problems.

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Pawan Mittal · Jun 13, 2017 at 06:01 PM

Thanks it's fixed.

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Answer 3 · 2017-06-12T19:23:30Z

vf-de answered · Jun 12, 2017 at 07:23 PM

Hey AMZN, please take the courtesy of acknowledging (a) this is your bug (b) you are working on it and (c) you will resolve it soon.

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Answer 4 · 2017-06-11T17:15:11Z

NewUser-7ac0b252-9ff2-4064-9c02-7e2d08ce4738 answered · Jun 11, 2017 at 05:15 PM

Is there a bug reporting tool we can bug Amazon with? I'm having the same problem suddenly. I haven't made any changes, my skill suddenly doesn't work.

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Answer 5 · 2017-06-10T16:44:08Z

NewUser-47532d17-e620-4f37-9038-fcff681d81c9 answered · Jun 10, 2017 at 04:44 PM

Same here. I've just started playing with Alexa Skills yesterday evening and already experienced an outage on the dev portal and now this bug with the slots. Does it happen a lot?

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Answer 6 · 2017-06-09T16:17:46Z

NewUser-356932c9-95aa-4d19-8530-64aac3a8e4a5 answered · Jun 09, 2017 at 04:17 PM

Same Problem for me as well! the only way to get it to work is by getting rid of all required slots. hopefully amazon fixes this soon.

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Answer 7 · 2017-06-09T13:48:12Z

Stephen answered · Jun 09, 2017 at 01:48 PM

I modified my skill to disable all required slots and this error stopped??

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Lasse Sprengel · Jun 09, 2017 at 01:58 PM

Yeah, seems to be a problem with the dialog interface

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Answer 8 · 2017-06-09T11:13:02Z

vf-de answered · Jun 09, 2017 at 11:13 AM

Also have the same issue in last few hours, after updating a skill using the code editor. Reverting back to the old code and re-building did not help.

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Answer 9 · 2017-06-14T22:06:53Z

SuperStormer123 answered · Jun 14, 2017 at 10:06 PM

This is also happening to me. Only the Launch Request works. The thing is, my Lambda function still gets called, according to CloudWatch's logs.

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Sid-amazon · Jun 14, 2017 at 11:33 PM

Are you seeing this issue even after rebuilding the models in Skill Builder ? Can you please share your skill Id ?

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Answer 10 · 2017-06-14T18:48:20Z

Tvot84 answered · Jun 14, 2017 at 06:48 PM

so is this how amazon always operates? I'm having issues building a skill and it just keeps saying "please wait while this skill is being updated..." it never updates. I can't seem to get a hold of anyone from amazon on this issue or anyone in the community.

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Sid-amazon · Jun 14, 2017 at 11:34 PM

Can you please share your skill Id ? We will look into this and get back to you.

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Cause of “Hmm, something went wrong, try again in a few minutes.” or “Sorry, something went wrong. Please try in a little while”

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