I have tried multiple PNGs that are 15x18 and 4500 x 5400 and still NOTHING!!! I even did a black rectangle that covered the area at different resolutions and it's still not working!!!
Is anyone else having this problem and if so what are the solutions? And please don't respond if you are going to tell me to use the template, which I started with, or how it has to be a PNG file which it is.