Received Copyright Infringement Email for Removed T-Shirt - Help please

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Tatjana Neuhaus asked · May 24, 2017 at 07:06 AM

Received Copyright Infringement Email for Removed T-Shirt - Help please

Hi there,

since the latest copyright and content policy rules I have been careful and removed a few shirts from my catalogue, which might get into trouble although they are not directly infringing trademarks etc.

Anyways... Now I received a copyright infringement email from amazon that one of these shirts has been removed due to copyright infringement - which is strange because I removed it myself and not amazon.

So....what should we do now? Should we removed such shirts on our own or is this raising the flag at amazon?

Really strange and surprised...

THank you!

merch by amazon

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3 Answers

Answer 1 · 2017-05-24T21:18:44Z

Elizabeth@Amazon answered · May 24, 2017 at 09:18 PM

Thank you for your question. For any account specific inquiries like this please send an email to merch-sellers-contactus@amazon.com and they will be more than happy to help you.

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wlstories · May 24, 2017 at 11:02 PM

They don't help. They so far send off topic form letter and blank emails.

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Tatjana Neuhaus · May 25, 2017 at 08:52 PM

Hello Elizabeth@Amazon,

thanks for the support, but I already sent an email with my question to the email address you mentioned. This is the answer and it's not helpful at all:

"Good Afternoon,

Thank you for your email. Protecting intellectual property rights is important to us. Please provide:

1. Documentation demonstrating that you have the rights to use the trademarked phrase "all I care about is"

2. Contact information from rights holder (email and phone number).

The documentation must be either a confirmation letter from the intellectual property rights holder or a copy of the applicable license. Please review our FAQs and resubmit your updated t-shirt design for reconsideration. We appreciate your cooperation and look forward to your response.

Please do not reply to this email. To respond to us again about this issue, please send an email to:

merch-sellers-contactus@amazon.com with the subject "RE: [Case 12345]".

For questions related to billing and other account-specific questions, please contact:

merch-sellers-contactus@amazon.com

Please let us know if we resolved your issue:

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A21313MARO6CCW&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A21313MARO6CCW&k=hn

Best regards,

Emily

Merch by Amazon Support

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Answer 2 · 2017-05-24T16:27:18Z

Pratik answered · May 24, 2017 at 04:27 PM

I got it too. I believe it's because it was not originally removed and them removing it again triggered the notice and nothing else.

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Answer 3 · 2017-05-24T07:13:06Z

NewUser-5e9419b0-fc50-4ed2-a92e-5e4b619e24de answered · May 24, 2017 at 07:13 AM

me too. I don't know why

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Received Copyright Infringement Email for Removed T-Shirt - Help please

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