All devices unsupported although all tests were successful

Question

question

Desoxi asked · Apr 13, 2017 at 07:09 AM

All devices unsupported although all tests were successful

Hey there,

i was just about to activate a apk i uploaded yesterday. But the platform claims that all devices are unsupported:

But all tests were successful and i can see screenshots from those devices:

The only thing i changed since my last working build was, to activate gamecircle inside my app (im using the unity engine). And no, i did not change a thing inside my manifest file to exclude all android and amazon devices..

Hope someone can help me out here, thanks!

EDIT: And of course the reason im asking this is, that the platform does not allow me to save the binary settings as long as the supportted devices are all 0. But in this thread https://forums.developer.amazon.com/articles/220/how-do-i-add-or-remove-device-compatibility-to-my.html you explain, that the supported devices are additive to the previous binary. Shouldnt the supported devices number be the same then?

app submission and updates live app testing gamecircle unity

capture.png (11.6 kB)

capture2.png (33.2 kB)

1 · Show 1

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Desoxi · Apr 13, 2017 at 07:13 AM

This is how it looks like when i try to activate the device support (normally this is activated automatically):

And for non-amazon android devices:

0 · Share ·

capture3.png (42.4 kB)

capture4.png (36.4 kB)

2 Answers

Answer 1 · 2017-04-13T19:32:48Z

Levon@Amazon answered · Apr 13, 2017 at 07:32 PM

Hi Desoxi,

Thanks for posting! Your observations are correct, and that's exactly the intended usage, even though not 100% intuitive perhaps. Normally, under the "Binary File(s)" tab you should have a single binary, unless you are targeting different devices with different binaries. Whenever you build a new version of your app, you should not add an extra binary under that tab, but instead you should create a new version, by clicking the "Add Upcoming Version" link (next to your app's title and icon). The system will copy all metadata (including descriptions, screenshots, and even the older binary), and now all you have to do is switch to the "Binary File(s)" tab, delete the older version of the binary and upload a new one. After that "Submit App" and when approved it will become the current live version.

If your new binary supports the same devices (or additional devices) as the previous one, then the users with those devices will see only this latest binary as the current version. If your new binary supports less devices, then the users with unsupported devices will still see the older binary as the current version. I hope that answers your question. Thanks!

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 2 · 2017-04-13T08:55:03Z

Desoxi answered · Apr 13, 2017 at 08:55 AM

I managed to solve this by removing all other binaries and re-uploading my new binary. Dont think this is the intended usage though.

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

All devices unsupported although all tests were successful

question details

Related Questions