question

origin_8 asked · Mar 10, 2017 at 11:14 AM

Live App Testing GameCircle signs in as Guest due to Authorisation failure

He have been having an issue trying to get GameCircle integrated into our app Rollercoaster Tycoon Classic. Everything works normally for APKs which are built and installed locally, but once they are uploaded to the Live App Testing phase the sign-in process fails and the user is logged in as Guest.

We have tried re-generating the API key several times, and double checked the certificate checksums, and it always signs in properly until the Live App Testing phase.

I have seen others mention that google code can cause issues, but we have removed all code related to google libraries (GCM, analytics etc) and still get the issue.

Here is the log output which shows the authorisation which returns NOT_AUTHORIZED:

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: isAPIKeyValid : packageName=com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: getAppInfo : packageName=com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: getAppInfoFromAPIKey : packageName=com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: Finding API Key for com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.utils.ThirdPartyResourceParser: Attempting to parse API Key from assets directory

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Begin decoding API Key for packageName=com.atari.mobile.rctcamz

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: APIKey:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: verifyPayload for packageName=com.atari.mobile.rctcamz

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Validating MD5 signature in API key:<obscured>

I/com.amazon.identity.auth.device.utils.PackageSignatureUtil: num sigs = 1

D/com.amazon.identity.auth.device.utils.PackageSignatureUtil.PII: Fingerprint checking:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Number of signatures = 1

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Fingerprint checking:<obscured>

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Validating SHA256 signature in API key:<obscured>

I/com.amazon.identity.auth.device.utils.PackageSignatureUtil: num sigs = 1

D/com.amazon.identity.auth.device.utils.PackageSignatureUtil.PII: Fingerprint checking:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Number of signatures = 1

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Fingerprint checking:<obscured>

I/com.amazon.identity.auth.device.authorization.api.AmazonAuthorizationManager: com.atari.mobile.rctcamz calling getAppId

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: getAppInfo : packageName=com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: getAppInfoFromAPIKey : packageName=com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.appid.AbstractAppIdentifier: Finding API Key for com.atari.mobile.rctcamz

I/com.amazon.identity.auth.device.utils.ThirdPartyResourceParser: Attempting to parse API Key from assets directory

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Begin decoding API Key for packageName=com.atari.mobile.rctcamz

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: APIKey:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: verifyPayload for packageName=com.atari.mobile.rctcamz

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Validating MD5 signature in API key:<obscured>

I/com.amazon.identity.auth.device.utils.PackageSignatureUtil: num sigs = 1

D/com.amazon.identity.auth.device.utils.PackageSignatureUtil.PII: Fingerprint checking:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Number of signatures = 1

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Fingerprint checking:<obscured>

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Validating SHA256 signature in API key:<obscured>

I/com.amazon.identity.auth.device.utils.PackageSignatureUtil: num sigs = 1

D/com.amazon.identity.auth.device.utils.PackageSignatureUtil.PII: Fingerprint checking:<obscured>

I/com.amazon.identity.auth.device.appid.APIKeyDecoder: Number of signatures = 1

D/com.amazon.identity.auth.device.appid.APIKeyDecoder.PII: Fingerprint checking:<obscured>

D/KindleFireIPCProxy: Device appears to be a Kindle Fire. Attempting to connect to Amazon Game Services

D/KindleFireIPCProxy: binding result:true

W/ActivityManager: Service attempted to set foreground with invalid notification

D/ConnectivityService: listenForNetwork for NetworkRequest [ id=27, legacyType=-1, [ Capabilities: INTERNET&NOT_RESTRICTED&TRUSTED&NOT_VPN] ]

D/ConnectivityService: handleRegisterNetworkRequest checking NetworkAgentInfo [WIFI () - 106]

D/ConnectivityService: apparently satisfied. currentScore=60

D/ConnectivityManager.CallbackHandler: CM callback handler got msg 524290

V/KindleFireIPCProxy: synchronousBinder:null serviceMessengerClient:android.os.Messenger@35c8e5fe

D/KindleFireIPCProxy: Client is bound to service

D/KindleFireIPCProxy: Device has compatible version of Amazon Game Services.

D/KindleFireIPCProxy: Attempting to Authorize

D/KindleFireIPCProxy: Handling authorize callback

D/KindleFireIPCProxy: authResult: NOT_AUTHORIZED

D/KindleFireIPCProxy: Changing Status from:INITIALIZING to: NOT_AUTHORIZED

live app testing gamecircle

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7 Answers

JasonTye answered · Jul 10, 2018 at 04:31 PM

Same issue here. Case # 5206287081. In the ADB logs the Fire HD 8 reports that, yes, it is a kindle and whispersync is enabled on the device. The authentication fails with the same message as @Clee. Works perfectly when side-loaded onto the device. Doesn't work in live testing. Verified that all of the API keys are correct and the security profile is linked to the app in the Dev console. Did anyone get anywhere with this? Does this issue re-occur on all future versions of the app uploaded to Amazon? @Levon@Amazon can you help?

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Levon@Amazon ♦ · Jul 11, 2018 at 05:38 AM

Hi JasonTye,

We got your Contact Us request, and will respond shortly. Thanks!

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johndthottam answered · Jul 11, 2018 at 05:20 AM

Having exactly the same issue. When the app is sideloaded Gamecircle logs-in fine and detect the correct user. But testing through "live app testing", game circle sign-in as guest.
Anyone got any fix ?

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Levon@Amazon ♦ · Jul 11, 2018 at 05:35 AM

Hi Johndthottam,

As mentioned above, please login to your Dev Portal account, click on "Contact Us" and indicate your app name / ID, and we will investigate. Thanks!

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Clee answered · Jun 15, 2018 at 04:06 PM

Are you able to post the solution to this issue? I am working through the same problem now. Only on Kindle Fire OS devices it seems to not login or offer the GameCircle login. In the LogCat it shows :

E/GC_NetworkCallFactory(15062): Exception encountered while executing request: com.amazon.ags.AGSClientException: Network request requires authentication E/GC_NetworkCallFactory(15062): com.amazon.ags.AGSClientException: Network request requires authentication

Which looks to be the source of the issue.

Thanks,
Chris

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Levon@Amazon ♦ · Jun 17, 2018 at 05:41 PM

Hi Clee,

As advised above, please login to your Dev Portal account, create a "Contact Us" case, and specify your app name / ID. Thanks!

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johndthottam · Jul 11, 2018 at 05:20 AM

Hi,
Did you manage to fix your problem ?

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Levon@Amazon ♦ · Jul 11, 2018 at 05:40 AM

Hi John, Yes, all of those issues have been fixed. Please use Contact Us and yours will be fixed too :)

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rknoesel answered · Apr 12, 2017 at 04:22 AM

We've been having the same issue recently. With our latest game (MouseBot), we used our keystore's signatures to generate the api_key.txt file included in our APK. The resulting APK worked correctly with GameCircle. However, after submitting, the app reviewers rejected the app due to GameCircle not being able to sign in. There was lots of confusion, e.g. the GameCircle team asked us why we didn't include the "Appstore Certificate Hashes" in our GameCircle configuration. We've never had to do this before, and finally we received word from the GameCircle team that they 'fixed' an issue with our configuration and then magically everything worked fine. However, we recently added an Underground sku of the app, and ran into the exact same problem. There seems to be a issue with the GameCircle ingestion process at the moment. For our Underground resubmission we removed GameCircle altogether (not worth the hassle of having to re-explain everything in order to have the right bits flipped in the GameCircle servers).

Never had this problem before with our other apps.

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NewUser-0884ff60-19e4-425b-bae0-4f1b98041f85 · Apr 12, 2017 at 04:48 AM

Thanks for sharing this. Several months ago I developed this error, and despite multiple attempts to get this working and multiple conflicting responses from the Gamecircle people, I still do on every new build, they work fine on submission, but the store version doesn't (stuck in guest mode). Like you I decided it clearly wasn't going to be resolved and just gave up adding Gamecircle to future releases.

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Levon@Amazon ♦ · Apr 19, 2017 at 10:59 AM

Hi there,

Please feel free to login to your Dev Portal account and raise a Contact Us case with us, indicating the app name / ID / package name, and we will manually correct this issue for you. Thanks!

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Khaled Levon@Amazon ♦ · Jun 08, 2017 at 06:34 AM

Hello Levon,

I am having the same issue, I already sent you the required info using Contact Us

Thanks.

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Levon@Amazon ♦ · Jun 08, 2017 at 01:08 PM

Thanks Khaled, we'll take care of your request. Thanks!

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NewUser-91129641-cc4f-44b5-9379-90c44c740f8a Levon@Amazon ♦ · Aug 14, 2017 at 11:48 PM

Hi Levon,

we are having the same issue. we have created a Contact Us case as well. the case number is 4275851911. Thanks a lot!

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Levon@Amazon ♦ · Aug 29, 2017 at 06:50 PM

@NewUser-91129641*, your request has been resolved. Thanks!

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AppyNation Ltd. answered · Apr 04, 2017 at 10:03 AM

I have the same issue, has this problem been resolved yet? Many thanks.

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Levon@Amazon ♦ · Apr 04, 2017 at 10:07 AM

Hi AppyNation Ltd.,

Please login to your Dev Portal account and raise a Contact Us case with us. Include the name / ID / package name of your game that experiences this. Thanks!

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NewUser-58997138-3363-4f7c-ab4a-e3eebc8759ef answered · Mar 15, 2017 at 08:46 AM

Same problem here. Do you have any solution?

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Levon@Amazon ♦ · Mar 15, 2017 at 11:55 AM

Please see my answer above, and provide the requested info, so we could investigate. Thanks!

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Levon@Amazon answered · Mar 10, 2017 at 06:03 PM

Hi origin_8,

Could you please answer the following questions, it would help us to diagnoze this problem better:

· Is the game released on Amazon Appstore?

· Has the game successfully integrated with GameCircle before you encountered this issue? (in other words, did previously functioning GameCircle features suddenly break?)

· What is the package name of your game?

· What API key name relates to this package name?

· What game engine & plugins are being used for implementation?

· Which distribution of GameCircle are you integrating with? Our officially supported distributions are Java, C++ JNI, Unity, Corona, Adobe AIR, and Cocos 2D. All other distributions are created by 3rd parties and are not supported by Amazon.

If there's anything you'd rather not post on public forums, then please login to your Dev Portal account, and use "Contact Us" form to send us that info. Include a URL to this forum thread for context. Thanks!

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origin_8 · Mar 13, 2017 at 09:19 AM

Thanks, we have used the contact us form as requested

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