I have opened 8 cases (the first one is still open and unsolved for 6 months) all related to a single issue and after weeks of investigations, they reply that they simply cannot see Developer's data on their system and ignores the case. I have already removed all my apps and do not recommend this platform to any developer. They steal your money and when you enter in contact they keep walking in circles and shove you away with no real response. It's a total lack of respect! Other platforms offer a much smoother experience and they pay what is sold.