Why is our certification request ignored?

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BB / EASY Team asked · Feb 16, 2017 at 07:14 AM

Why is our certification request ignored?

Hey, we have submitted our SmartHome Skill for Certification 4 weeks ago, have resubmitted it 2 weeks ago. (Skill amzn1.ask.skill.7f6efabb-2cba-4e4e-8193-9521fd2d7f6b) Currently we have 120 active betatest users on a Betatest Clone - all happy with the skill. Account linking using oauth, controlling the SmartHome devices, feedback for out-of-range parameters, all is there. A few hundert more users want to use it right away - but they can't as Amazon is not reviewing our skill. We have implemented the Skill 1:1 as required by the SmartHome API, have provided test logins to an active SmartHome System. But we don't see a singly try from Amazon to access it in the CloudWatch logs. Why is amazon just ignoring us? Just because we don't have a Mio$$$ venture capital backing - or is the team just heavily overloaded and skill certification is a lottery game now? This is quite frustrating, seeing all the efforts put into this project - at least on our side... What can be done to make the certification team finally certify our skill? Do others have similar experiences?

alexa smart home certification

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16 Answers

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Answer 1 · 2017-02-16T21:19:45Z

Ikkysleepy answered · Feb 16, 2017 at 09:19 PM

Wow, this is so sad... but you are not alone. I also have a smart home skill that is about 10 weeks with no certification and it's very frustrating. I have 4 trouble tickets and no update or anything. I think the problem is lack of employees to test the smart home and lack of being organized and of course big companies get to skip the lines. I think we need a website for alexa app store submission timeline.

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Answer 2 · 2017-02-16T16:09:59Z

Michael Schulz answered · Feb 16, 2017 at 04:09 PM

Hi,

I´m a Beta Tester for this great Skill, it works really good and is ready to be released.

So, Please force the certification process.

Thank you

Michael

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Answer 3 · 2017-02-16T13:21:58Z

Jamie@Amazon answered · Feb 16, 2017 at 01:21 PM

If you haven't heard anything for a while, you can get in touch directly and we can follow up for you. As this issue is specific to your account, please file a contact us here where we will be able to assist further.

Regards,

Jamie

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BB / EASY Team · Feb 16, 2017 at 02:00 PM

Jamie,

thank you for directing me to the general contact page. Be sure that I tried this way of communication before. All I got back was a generic answer, that you can't say anything on the processing time and that reviewing a smarthome skill would be more complex and would take more time. Well, I can understand that this can be more complex than reviewing a very simple skill. But hey, how do you review a complex smarthome skill without using the login credentials provided / testing it at all? I would be really happy if you could actively start certifying our skill.

Cheers,

Boris

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Axel · Feb 16, 2017 at 03:19 PM

Jamie,

certification team,

luckily I am one of the guys equipped with the mentioned beta version and I can tell that I am not the only one eagerly awaiting an official version of this helpful skill.

Looking at the so far very heterogeneous (and often even very poor) skill landscape in Germany this skill is definitely suited to improve Echos acceptance and usability significantly.

I would highly appreciate if some could put some more priority to support Boris in his work and speed up the certification process.

Best regards

Axel

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JeyJey146 · Feb 16, 2017 at 03:22 PM

Dear Jamie,

I can only underline what Boris said. Many people - including me - have already tested the skill provided by Boris and his team, and we all love it. This skill connects Alexa with the comprehensive HOMEMATIC smart homes everyone of us has at home since a long time. It provides a huge additional value and a great Alexa use case for many.

However, we are still "forced" to remain in a beta test mode with all the typical side effects until this skill is finally certified and officially available through Amazon. And of course, not all people have the advantage like me to be beta testers of this skill. So in other words, a lot of people out there are waiting for this skill to become officially available.

So if there is any option to accelerate this process I (and a lot of others users) would highly appreciate it.

Thank you for your help,

JJ

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dehell · Feb 16, 2017 at 03:43 PM

Hello,

we were testing the EASY Beta Skill for some weeks now and they made a really good job and progress. The skill is ready to be released and used by the public.

This skill connects Alexa to a widely used smarthome system and is really easy to install and to use.

It would be nice, if you can force the certification process a little bit.

Best regards

Friedhelm

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Sven · Feb 16, 2017 at 08:52 PM

Jamie,

I´ve been testing this skill for about two weeks and would love to see it publically released.

I was looking for months for a solution to switch my home automation from Apples Siri to Alexa and finally found it. Would be great to use a certified skill instead of the beta version!

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Answer 4 · 2017-02-16T19:41:48Z

NewUser-e82aa893-cc54-4776-85fe-4460aa3098e8 answered · Feb 16, 2017 at 07:41 PM

I am also waiting to test this skill. Please release the certificate.

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Answer 5 · 2017-02-16T19:02:00Z

Erra answered · Feb 16, 2017 at 07:02 PM

hey come on and hurry up please. we are beta tester since days and much more people are waiting for the public skill because they could not join the beta test period... thanks.

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Answer 6 · 2017-02-16T18:45:18Z

NewUser-fe8008d9-e0b1-4cb3-a8ed-52e8bce1d1b7 answered · Feb 16, 2017 at 06:45 PM

Dear Amazon, pls release this Skill, I was buying 6 pcs. Echo Dot, I really want to use them. thanks and br an amazon heavy User

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Answer 7 · 2017-02-16T17:30:52Z

LaForge112 answered · Feb 16, 2017 at 05:30 PM

Ho folks. I want to use thos skill too.

Pls do release ASAP.

Thank u

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Answer 8 · 2017-02-16T16:51:37Z

thomas.jo answered · Feb 16, 2017 at 04:51 PM

Amazon release this Skill we HM Followers all waiting for so long!!!

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Answer 9 · 2017-02-19T19:13:16Z

ekohh answered · Feb 19, 2017 at 07:13 PM

Hello Amazon,

I bought 2 echo dot just for using them with this skill. After testing it in Beta and finding it very well build I'd buy some additional echo dots. But without I won't because for just asking a few questions and listening to music, 2 echo dots are enough.

It's up to you, if and when I will buy additional equipment.

Eckart

-Germany-

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Answer 10 · 2017-02-18T19:18:06Z

NewUser-a026a94e-60e3-463b-8066-37f46700bdf7 answered · Feb 18, 2017 at 07:18 PM

Dear Amazon team,

Please have a look at the skill and reply to the developer if changes have to be made in order to get the skill approved. It should be released asap if you're fine with it. The skill is mandatory for all Homematic (see http://www.eq-3.com) users to control their Smart Homes via Alexa. We're eagerly waiting for the skill to be released!

Many thanks, Michael

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Why is our certification request ignored?

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