Download problem with Fire devices

Question

question

Serg asked · Feb 08, 2017 at 07:39 PM

Download problem with Fire devices

Hi Amazon,

I have a question about our app Brave Browser: Private AdBlock. People submit us tickets on support that they cannot download it using their Fire devices. For example one of them use 5th generation of Fire tablet. He says that "Amazon.com shows that my device isn't compatible even though I believe I meet the minimum requirements for installing it.". But when he downloaded the apk from our website, it works fine on his device. We tried to check devices section in developer console, but there is no 5th generation of Fire tablet, it only starts from 6th. Could you please help us what we do wrong and where we can allow such devices to download it?

Thanks,

Serg.

devices

0

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

3 Answers

Answer 1 · 2017-02-09T17:43:39Z

GeekGirl@Amazon answered · Feb 09, 2017 at 05:43 PM · ACCEPTED ANSWER

Please submit a contact us case via the link below so that we can provide further assistance. https://developer.amazon.com/public/support/contact/contact-us

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 2 · 2017-02-08T20:10:25Z

Serg answered · Feb 08, 2017 at 08:10 PM

There is even a problem with Fire HD 8 which is in the list of supported devicesscreen-shot-2017-02-08-at-30801-pm.png. Here is an original claim from our customer https://community.brave.com/t/is-there-supposed-to-be-compatibility-with-the-amazon-fire-hd-line/1086. And again, it works just fine on his device when he downloaded the binary from our repo.

screen-shot-2017-02-08-at-30801-pm.png (10.8 kB)

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 3 · 2018-03-12T13:09:23Z

Yazmin answered · Mar 12, 2018 at 01:09 PM

Did you ever get this resolved Serg?

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Download problem with Fire devices

question details

Related Questions