I published a Skill to tell Echo users about the International Space Station, including which town it is over at the current time.
It's been successful on the UK store, so I extended release to the US Store. I just got my first review from a customer, who gave it a 1 Star review because "It only says that it is over a spot in the ocean without an address". The fact that there aren't any underwater towns doesn't seem to have occurred to the reviewer. I guess he skipped geography lessons at school.
I have commented on his review and told him why you don't get an address when it is over an ocean, but I am left with a 1 star review that will put people off.
How do I deal with this? It is unfair and frankly makes me want to remove the skill from the US store because the skill will get ignored now. I appreciate I won't get good reviews all the time, but surely developers should be able to question reviews that are clearly stupid and affect adoption of their work?
Thanks for any advice you can give.