Your reports show extremely different data from the real life usage, it is big shame that you promise something in the development contract but you don't deliver nothing. how is it possible that your sometimes show 0 min usage for for tens of users? don't say you have one week on delay because even after one week I don't see any update at the reports. you just steal from developers!
My google analytics usage reports show me thousands of minutes usage but your report show me only few hounders. what a scam!!! please fire your amateur developers!!!