I've been trying to push a critical update for our game for a week now, but every new version submission has come back: "Underground app has degraded experience when compared to version on other marketplaces."
This couldn't be further from the truth as 1, it's already been accepted into Underground, and 2 the Underground version is vastly superior to the Google Play version. The enhanced Underground features are clearly listed in-game and in promotional materials. In the very latest submission, we've even added more benefit and updated assets to reflect it. I've tried contacting support through the "Contact Us" form, but it's been a few days and I haven't heard back. I just wish I knew what is being considered "degraded" because in our view, the Underground version is the best version of the game available.