We have created an app which allows users search for, listen to and save (download) on their mobile devices Creative Commons licensed music. We explicitly and in detail explained why we, as anyone else, are allowed to do this legally in the "Testing Instructions" section. We tried to go through the review system twice, and both times the app got rejected.
This is what we got from Amazon after the second attempt:
In reviewing your app, we determined that it can be used to facilitate the piracy or illegal download of content. Any facilitation of piracy or illegal downloads is not allowed in our program.
Apparently, the content review team either hasn't read what we wrote in the "Testing Instructions", or in the app description (as Creative Commons license is mentioned there as well), or they are not aware of what Creative Commons license is (which is kind of strange to see for such a big company as Amazon), or the people in the content review team are simply incompetent.
We filed the request through Amazon's support form twice already, and no one responds.
What other means could we try to reach out to some folks at Amazon who actually understand Creative Commons license policies and could help us finally walk the app through the review?
PS The weirdest part is that there are apps published on Amazon Store which also let people find and download Creative Commons licensed music, and they don't appear to have issues passing through the review system.