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Hi there, it's unclear from what you wrote what the actual issue is, and what app is involved. Please log in to your Dev Portal account, and raise a Contact Us case, providing more details, your application name, its logs, and any other relevant info, so we could look into this further.
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Why will my fire stick not download any apps?
When my app gets published, i see it on amazon website but not on fire tv appstore search results?
Cordova Android app for FireTV device
New Appstore version required
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