When I try to 'drop in' on my Mum from my Echo show 5 in Uk it says she is not available to call, but if I ask the machine to 'call my Mum on her Alexa devices' it works perfectly. 'Drop in' works if I use the Alexa app on my mobile. Exactly the same thing happens if my Mum tries to 'drop in' on me from her echo show in Spain. The whole idea of us both having these devices was so I could check up on my Mum because she is elderly.
'Drop in' does not need her to answer so if she is unwell or can't speak I can still see her and she does not have to use her mobile if she needs to contact me in a hurry. We have both checked all our settings and even de-registered our devices and set them up again and drop in still does not work from our echo shows. This all started sometime arround the 20th/25th March. Before that date both machines have worked perfectly for over a year. Has the 'drop in' feature been stopped between UK and Spain because of Brexit or has the latest update gone horribly wrong?