Our web app is rejected for Fire Tablets HD 8 2016/2017/2018 and HD 10 2017. There are six issues that we see:
- Submission team is using a very old FOS version (i.e., HD 10 2017 running FOS 18.104.22.168 (the original FOS for that device???), where our in-house HD 8 2016 is running 22.214.171.124, and have no problems running production apk on it, and doing IAP transactions)
- Fire HD 8 2018 is running FOS 6, where all the other listed tablets are on FOS 5. How come, HD 8 2018 is rejected, when the only tests done are with HD 10 2017 (FOS 5)
- App is crashing _before_ downloading any of our JS/CSS code (only the index.html file is being downloaded - per our server logs)
- Console logs point to a crash in a Java code that works with IAPs (our web app is IAP enabled, but again our code is not being downloaded by the app, as such not executed at all)
- As that is a web app, Amazon does Cordova wrapping and thus IAP libs inclusion, so we don't provide any Java code or Java libraries.
The app was initially approved for those devices, and at that time passed all the tablet tests (in Aug/Sep or so), and those rejections are a new thing that started around a month ago, as we were asking for HD 8 2020 crash logs. That points to a potential changes in IAPs done on the server side, that the old FOS tablet devices cannot handle.
The Contact Us case is 7863239541
Is there any reason to have submission team test with such old FOS code? Even assuming that the IAP issue will be fixed, that code is running chromium v55, where our in-house tablet is already on v59 (there were actually quite a bit of changes between those versions).
Also, is there a way to have the IAP team look into that issue, as it looks like with the latest FOS introduced in Nov, and updates that followed in Dec due to broken IAPs, the server is providing different structures that the old FOS cannot properly handle. Unfortunately, the submission team is not aware about it, and I am not sure whether can handle it (look at the offending code, etc.).
Thank you, Jacek