What does the sound mean that alexa makes instead of an answer?

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NewUser-0d7a36db-3d89-47a7-a35c-a40f918e0dc3 asked · Sep 10, 2020 at 01:33 PM

What does the sound mean that alexa makes instead of an answer?

Sometimes, Alexa makes a sound (high and then deep tone) instead of answering. It's not the sound she makes instead of "OK" that is one high tone.
When I ask Alexa directly a question she just makes the sound. Also sometimes in my skill. My backend isn't requested in this situation.
What does this mean?

intents utterances

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Answer 1 · 2020-09-14T06:17:04Z

Jason@amazon answered · Sep 14, 2020 at 06:17 AM

The audio sound you're hearing is most likely a failed response from Alexa, meaning whatever was said did not have high confidence and Alexa returned an audio only response. Check out number 4 on this blog:

https://developer.amazon.com/blogs/alexa/post/0d8c5234-3c7a-4b77-9906-b43a5310bde4/5-common-error-messages-for-custom-alexa-skills-and-how-to-troubleshoot-them

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What does the sound mean that alexa makes instead of an answer?

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