I'm trying to create a prototype following this tutorial https://developer.amazon.com/en-US/docs/alexa/ack/steps-to-prototype-a-product.html. But I cannot get pass the Step 1. Create a Virtual product, I follow the instructions on the guide but when I refresh the page after 25 minutes an error message (Failed to create) appears on the product, see image below:
It says that I need to contact the Amazon solution architects for help. I created a case at the Amazon Developer support (https://developer.amazon.com/alexa/console/contact-us ) but they redirected me here. Do I need to configure my account somehow before creating the virtual product?
Thanks and regads