LAT invitations aren't sent, marketing communication settings is correct

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AxonistaResearch asked · Aug 06, 2020 at 10:06 AM

LAT invitations aren't sent, marketing communication settings is correct

Hi,

I'm trying to send LAT invite to my personal email address from companies developer account. I added Amazon Appstore permission in marketing communication settings on my both .com and .co.uk accounts (just in case).
Then I removed myself from tester list, deleted my tester record completely, added email again and added it to the tested list. Then I got an email that:
Number of opted-out addresses: 1 (These addresses have been opted-out of Amazon marketing communications)

Honestly guys, this Appstore LAT UX is just below any standards...

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Dhir Pratap · Apr 02 at 10:02 PM

Yes, the LAT experience is below any standard, in fact it's downright painful. I am here at 3:30 AM searching for answers to same issue as yours. What really ruins the whole thing is that there is no alternative way to locate/install the app. No email means you can't access your app any other way. I'm left embarrassed in front of my clients.

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Answer 1 · 2021-04-13T15:12:14Z

Sheldon@Amazon answered · Apr 13 at 03:12 PM

Hello ,

Thanks for contacting us!

Invitations for your Live App Test app can only be sent when your tester's email address is included in the marketing communications from Amazon. To resolve this issue, please ask each of your testers to perform the following actions:

- go to https://www.amazon.com/gp/gss/ccp/

- if prompted to login, then login with your Amazon account, using the same email address that you want to use for Live App Testing

- on the "Communication Preferences Center" locate the "Promotional Emails" (the last section)

- click the down arrow on that section to expand it

- in the list of departments, put a checkmark next to "Amazon Appstore"

- click the "Update" button

After setting your marketing communication preferences, the change will take effect starting with the next and all subsequent tests. Therefore, it's best to simply create a new test, or remove the tester from the active testers' list and then add them back, and the system will automatically email your testers.

If you have done that, and still don't receive invitation emails, as a quick workaround for now, when adding your tester's email address to the Testers list, you can add “+1” before the “@” in your tester email alias in order to bypass such an opt out.

Regards,

Sheldon

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LAT invitations aren't sent, marketing communication settings is correct

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