I'm asking here today if anyone got rid of this automated message : 'We are unable to test your app due to a lack of login credentials. Please provide credentials along with any testing instructions and re-submit the app.' .
I keep receiving the message but I triple checked that I am providing a working APK and set of credentials. The credentials have been successfully used by the Apple and Google review team.
Our startup is launching really soon and we're distributing Amazon Fire tablets to our clients that doesn't have a device. This mean we decided to go with Amazon as our primary application distributor but the service we have makes us reconsider our choice. We've been approved on both Apple and Google store and the fact that we're not being able to chat with the support is a real blocker. We've submitted ticket a couple days ago that has not been answered.
Thanks for your time,