[AmazonMusic / LWA] Support Queries unanswered for over 2 months

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LinnProductsLtd asked · Mar 02, 2020 at 08:59 AM

[AmazonMusic / LWA] Support Queries unanswered for over 2 months

Our company have been trying to contact the AmazonMusic and LWA team for nearly 2 months now but have not recieved any response.

We have tried:

- Using the provided email addresses in our setup docs (LWA & Music SDK support)

- Raising support ticket in the AmazonMusic JIRA system

- Emailling our initial AmazonMusic contacts directly and some of our AWS contacts

All other support channels we have tried have directed us back to the support email addresses which we've had no luck with.

Is there any other way for us to contact the AmazonMusic team?

Edit: No response on the forums either??

submission testing distribution api login with amazon amazon music contact us

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Answer 1 · 2020-03-11T11:05:29Z

Brantome53 answered · Mar 11, 2020 at 11:05 AM

As a Linn MDSM owner and an Amazon Music HD subscriber, I find it very frustrating that Amazon appear to be ignoring this request. At times it feels like Amazon don’t really care about wider support of amazon Music HD while at the same time are pushing subscriber deals for it. Come on Amazon, respond!

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[AmazonMusic / LWA] Support Queries unanswered for over 2 months

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