I never get a "pending your approval" status on my designs and therefore have never been given the opportunity to order a sample. My status goes from "Under Review" to "Processing" to "Live".
How do I enable "Pending your approval" so that I can get samples? Can I get samples of shirts that have already been made "Live" since I never received the opportunity to get a "Pending your approval" status?
I have contacted support and explained but their response was to order samples when my design is "Pending your approval" - but if it never is how can I do so?