Confirmation letter from the intellectual property rights holder

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NewUser-322c50e6-b6b8-4093-9019-82a6e2e3aaca asked · Feb 06, 2020 at 11:33 PM

Confirmation letter from the intellectual property rights holder

I have a small Game published on Google Play Store. Three Weeks ago a user sent me a Mail stating that he switched to a Kindle Fire Tablet and he couldn't find my App in the App Store there and kindly asked me if I could release it on the Amazon App Store.

After I checked the dependencies, I found out that I could release the App with almost no changes and therfore created a Store Page for the Amazon App Store, uploaded the APK and submitted the App.

After a few hours I received a Mail stating that my Submission requires an action - there I found the Info Text:

Your app submission does not meet one or more of our acceptance criteria for some or all targeted devices. Failure reason(s) are listed below:

Your app contains "Name of the App on Google Play". Please provide documentation demonstrating that you have the right to use "Name of the App on Google Play" in metadata images and in-app. The documentation must be either a confirmation letter from the intellectual property rights holder or a copy of the applicable license. If you are submitting an attachment, please send the form and relevant app information to 'amazon-developer-program@amazon.com'.

Alright I thought, cool thing that they scan for Intellectual Property violations and since I am the developer of the App and created all assets aswell as the App itself by myself this shouldn't be a problem.

So I wrote to amazon-developer-program@amazon.com from my developer Email adress (the one you can find on the Play Store Page aswell as in the Impressum of the App) stating, that the submission for the App with APP-ID... is lawful and that it can be released.

Next day I got the response:

Hi,

Documentation demonstrating that you have valid intellectual property rights must be either a confirmation letter from the intellectual property rights holder with a formal signature or a copy of the applicable license agreement. We are unable to accept informal claims of rights.

Best regards,

Amazon Apps Team

Not really the Response I hoped for but okay - so I wrote a confirmation letter to myself stating that I acknowledge the publishing of the App with APP-ID... and that it is lawful. I signed it and Mailed it as a PDF-Document to amazon-developer-program@amazon.com.

As a response I received the same Mail again.
Okay - maybe there went something wrong with connecting the mail to the actual App - since there was the tag [UNVERIFIED SENDER] in the Mails Subject I thought they may need it from the Mail I registrated my Amazon Account on.

So I sent the confirmation letter from there and received the exact same Mail as before...

I rewrote the whole letter two more times but I always get the exact same Mail response and I really start to get frustrated by now...

I am the developer and rightful owner of the App, as well as its contents. I sent them exactly what they asked for - a confirmation letter from the intellectual property rights holder including a formal signature.
And all I get back is the exact same Mail from above! (which I received 4 times by now) and I really don't know what to do anymore since I don't get a comprehensible response or any other help why they reject my letter.

Has anyone of you experienced the same Issue?
And if so please let me know how you got to solving it...

app submission and updates copyright

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4 Answers

Answer 1 · 2020-11-27T08:30:33Z

Ivan answered · Nov 27, 2020 at 08:30 AM

Asking for the intellectual property rights holder of your own apps it's just ridiculous. I'm having the same problem right now.

No other game is out there with the same name or graphics or anything, only mine (and the same game in the apple appstore, in my own account), so why do they need intellectual property for? Intellectual property of what exactly? Something that doesn't exist and is new and is not registered anywhere? I have the same name on Apple Appstore and in my Amazon account, so it's not that they can get confused.

Am I supposed to write a letter from myself to myself and signed by myself too? Claiming I have the rights of use something that is not registered anywhere because I just created it?

I don't know who is reviewing this things, but they need to take a step back and think again about this process, because it's horrible for us developers.

Then you contact support and it's like talking with a bot.

Please Amazon, learn how people make apps and games, and please take a look at Apple Appstore and their review process, because it's way better, at least you can talk back and forth with the support team to solve the issues.

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Answer 2 · 2020-10-23T17:22:12Z

NewUser-a1b1ce90-247b-4daf-ba96-65adce9ef22b answered · Oct 23, 2020 at 05:22 PM

Same issue here. Nobody cares, just copy & paste responses.

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Answer 3 · 2020-04-26T08:20:18Z

Discover Great Music answered · Apr 26, 2020 at 08:20 AM

I have the exact same problem, no matter how many times I re-submit the app with all sorts of proofs, it still ended up getting rejected every time. I own the domain to my app, I have the same app on Google Play with 500K downloads. Such a pathetic experience to be an Amazon developer. No wonder this problem is not new, it's been this pathetic since..., read this article for example https://medium.com/@darko.maksimovic/amazon-app-store-is-a-hell-to-developers-and-disgrace-of-a-service-bf8fdb1029dd

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Answer 4 · 2020-03-05T07:35:49Z

NewUser-810a8b95-ab04-47b6-a2a7-b6b01259f047 answered · Mar 05, 2020 at 07:35 AM

Welcome to the black-hole of Amazon's denial-of-entry system. This is their way of summarily denying apps. Since they have no other way of turning down apps, this is their "loophole" that they just use on everybody to keep out competitors.

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Confirmation letter from the intellectual property rights holder

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