My firestick voice goes black and drops to home screen when playing a movie, series, or app after a few minutes. When I go back to the movie, series, or app it will play normally and uninterrupted after that unless it is an app with commercials where it may drop out again. I have restarted the stick in multiple ways ( through settings, holding down the buttons, and unplugging), checked for updates, and my WiFi is very good to excellent when I check it. I was going to factory reset it next but was hoping not to have to do that if I don't need too. Thank you.