We're trying to publish Fire TV app. The first version for both apps got released and is visible on the amazon web site marked as not compatible with fire tv despite on the developer console is flagged compatible with fire tv.
We tried to publish an update and it was refused with a standard response:
"We consider a variety of factors as we evaluate each app, including the customer experience offered on the device and compatibility with the device. While our goal is to offer a broad and compelling assortment of apps to Amazon customers, not all apps available through Amazon Appstore are currently available on Amazon devices."
and now have no clue on why apps are rejected.
Also created a more than one support case (Case# 6758431791, Case# 6762791611, Case# 6751166951) via contact us form but haven't received a response. Would appreciate if someone from Amazon can provide us with proper reason why the apps are being rejected. If it is content related, we would want to know what content is not accepted. Thank you.