Short Flash Briefing breaks Echo Show

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Anil asked · Dec 03, 2019 at 01:22 PM

Short Flash Briefing breaks Echo Show

I have flash briefing called "BART Advisories". Normally, it's a really short - it just says"No delays reported". This works fine on audio Echo devices but has issues on the Echo show (tested on the original, the Show 5 and the Show 8).

On the Show the briefing plays fine, but at the end the next flash briefing does not play. I need to say "Alexa. next" to exit the Bart Advisories briefing to continue on to the next one.

I believe the Show has an issue with really short Flash Briefings. Sometimes the breifing is longer, and when it is, it works just fine on the Show.

echo show flash briefing

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3 Answers

Answer 1 · 2020-04-03T13:15:16Z

Gaetano@Amazon answered · Apr 03 at 01:15 PM

Hi,

Thank you for your patience.

We have discovered that the issue happens on feeds that take roughly less than 5 seconds to read.

Our internal team is developing a fix for this matter, however we are not able to provide a specific timeline for it to be deployed.

We also understand that this situation has created friction in the skill development process and we will continue to work on resolving it as soon as possible.

Please keep an eye on this post for further updates, but again, we are not able to provide any ETA as of yet.

Kind regards,
Gaetano

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Answer 2 · 2019-12-20T13:33:53Z

Anil answered · Dec 20, 2019 at 01:33 PM

Hi @Gaetano@Amazon - sure

the skill ID is amzn1.ask.skill.d2acd690-ded9-4ec7-8e2c-4cd3a4e8b9a7

I'm not sure I should be posting the feed - but here's an example output:

{"mainText": "No delays reported.", "uid": 0, "titleText": "No Advisories", "updateDate": "2019-12-20T13:32:58.865596Z"}

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Gaetano@Amazon ♦ · Dec 30, 2019 at 02:07 PM

Hi,

thanks for the additional details provided.

I have tried on an Echo Show 5 and Alexa successfully moved to the next feed even when it was as short as the example output you have posted.

Can you please try again and let us know? If you still encounter the issue, please post the software revision of the device.

Thanks,
Gaetano

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Anil Gaetano@Amazon ♦ · Feb 19 at 02:22 PM

Hi @Gaetano@Amazon

It's an intermittent issue, but it still happens. This week has been especially bad. Attached is a video of it happening on a Show 5 (from Feb 16). It happened today on the same Show, a Show 8, and the original Echo Show. It never happens on non-screen Echos (e.g. Dots).

Today I can reproduce it easily on all of my Shows.

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Anil Anil · Feb 19 at 02:25 PM

Ug - attachment limit is 500K, the movie is 33Mb. Here's a link:
https://smthpersostuffuniquename.s3.amazonaws.com/IMG_4012+2.MOV

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Answer 3 · 2019-12-19T13:18:32Z

Gaetano@Amazon answered · Dec 19, 2019 at 01:18 PM

Hi,

thanks for posting on our forums.

Can you please share the skill-ID and the url of the feed so we can take a better look at it?

Thanks,
Gaetano

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Short Flash Briefing breaks Echo Show

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