I have been unable to get anyone to respond to my issue for days. It seems they don't even read the messages. I just get templated responses saying they don't have my email on file for an account and I'm messaging the wrong department. I get these replies even after I have copy and pasted their own emails and sent them back that prove the existence of my account at that email address. It is INFURIATING that we have to send important questions into a black hole form and get NO-REPLY responses back! It's impossible to get anywhere.
Here's the issue: I sell shirts through Merch By Amazon. They (AMS at the time) sent me a code in my Merch Dashboard to register on Amazon Marketing Services (Amazon Advertising). I did so and was approved. I then set up a "Store" and loaded my products in OCT 2018. Well, now I get an error message when I try to log on to the Seller site saying my "registration is pending". So I'm locked out of my store and can't make any changes. I can't email or call anyone for support. How does one of the largest most profitable companies in the world NOT HAVE ANY CONTACT INFO for the vendors/sellers making them money!!?? Every time I try to use their stupid freaking form they send back a reply saying they don't have my email address associated with an account. And yes I have checked the email address many times. It's the same address they emailed me at to approve my AMS account. Why is there not a way to access my store through the Merch portal? I have no problem logging on to that site.
At my wits' end here. It's just complete insanity. Can anyone help?