Unable to solve functionality Validation (Passed 14/30 tested devices)

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This question was closed Nov 23, 2019 at 02:29 PM by hotlittlewhitedog for the following reason: I found a solution but Amazon support didn't help me.

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hotlittlewhitedog asked · Nov 10, 2019 at 09:34 PM

Unable to solve functionality Validation (Passed 14/30 tested devices)

Yop Guys :)

For the first time I have errors when publishing my app.

I understand the error message but I don't know how to solve it.

Something changes in your validation, because my previous releases where accepted without problems.

All Amazon TV tests failed. I don't have a Fire TV so I can't test on a real device.

Does the text to speech to be compliant with Alexa?

Do I have to add an audio policy (permission)?

There is a dependency before using the audio in my app: it's to install the text-to-speech package of Android Google or other TTS engines (Samsung...).

Please help me or I will remove the compatibility with TV...

Thanks a lot for any help.

FireTV-16- Audio: Content fails to begin playback within 1 minute - Remote and Gamepad Steps to reproduce

Steps to reproduce:
1. Install and launch the app
2. Navigate inside the app for 4-5 mins and select any Genesis
3. Click On it, Navigate Listen->Your Selection->Beginning
Actual Result: Observe the app fails to load or play the audio content for the given wordings
Expected Result: App audio content should play as intended.

fire tv testing audio policy

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13 Answers

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Answer 1 · 2019-11-20T12:39:30Z

hotlittlewhitedog answered · Nov 20, 2019 at 12:39 PM

My application is live because I found the solution by removing Amazon Fire TV, not because you helped me.

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Answer 2 · 2019-11-16T10:27:00Z

NewUser-06f70c99-b548-4d62-a8b4-ac576691ee0d answered · Nov 16, 2019 at 10:27 AM

Where is Amazon Apps Supervisor

This is unfair to be seeing all this and you guys are not doing anything to help

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Answer 3 · 2019-11-15T18:34:41Z

hotlittlewhitedog answered · Nov 15, 2019 at 06:34 PM

Listen Amazon, this week-end, I'm ready to promote my app and I really think I will make the promotion on Google Ads instead of Amazon. So that money you will never have it and even more: other future promotions you will probably never have it if you don't help me. Another point: if my app becomes paid or my other apps become paid, I will think twice before coming on your store. And even more, I will also think twice before buying something in your store and I'm a regular client. I hope you have hears to hear.

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Answer 4 · 2019-11-15T11:55:46Z

NewUser-06f70c99-b548-4d62-a8b4-ac576691ee0d answered · Nov 15, 2019 at 11:55 AM

You are right, they will never look into the case they will keep posting you that they will look into it

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Answer 5 · 2019-11-11T18:43:14Z

Mike@Amazon answered · Nov 11, 2019 at 06:43 PM

Hi,

Please sign into your Developer Account and use the Contact Us form, so that our support team can investigate your issue.

Thanks,

Mike

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Answer 6 · 2019-11-14T16:49:58Z

hotlittlewhitedog answered · Nov 14, 2019 at 04:49 PM

Are you sleeping Amazon support center guys?

This is the worst support I have ever seen :(

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Answer 7 · 2019-11-19T16:55:50Z

Mike@Amazon answered · Nov 19, 2019 at 04:55 PM

Hi,

I'm happy to inform you that your app is now live.

Our testing and review process turnaround times vary depending on the type of app and the type of test plan that it requires, and we thank you for your patience with this process.

Mike

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Answer 8 · 2019-11-18T22:03:48Z

NewUser-06f70c99-b548-4d62-a8b4-ac576691ee0d answered · Nov 18, 2019 at 10:03 PM

@ hotlittlewhitedog, did you receive any response from amazon support people ?

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hotlittlewhitedog · Nov 20, 2019 at 12:41 PM

They contacted me after I republished and found a solution ;)

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Answer 9 · 2019-11-17T15:52:35Z

hotlittlewhitedog answered · Nov 17, 2019 at 03:52 PM

I've contact Amazon Support on Facebook and explained the situation. Maybe we have to create a Facebook group to explain it. I'm pretty sure that Jeff or someone else will do something.

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Answer 10 · 2019-11-17T15:37:04Z

hotlittlewhitedog answered · Nov 17, 2019 at 03:37 PM

For info, I have delete my upcoming release to recreate it and removed all Amazon Fire TV (not supported). Still waiting the result of the validation process.

Rem: I had a warning (for several months) in the manisfest popup screen, that Amazon Fire TV requires minimum API 22 but I'm on 21. So I removed them and will see if all goes well. If yes, I will maybe move the minimum requirement to API 22 in next versions or will provide several APKs.

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Unable to solve functionality Validation (Passed 14/30 tested devices)

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