How can I direct the request to specific intent basically order intents?
There are few things you can do.. One of them is below..
Set the session attributes.
-> Take a variable say as state and set it in the session attributes. As per your flow I guess you will first ask the user their claim number. There must be an another intent handling that. So while you are asking a user set the state in session attributes to 'claim'. Then while handling intent check the condition if state === 'claim'. If it is then serve the claimIntent.
-> Do the same when you are asking for an account number. Reset the state to 'account' when you are requesting user for their account number.
https://developer.amazon.com/docs/custom-skills/manage-skill-session-and-session-attributes.html Go through this link if needed for setting and getting session attributes.