The app submission of an application fails on the Fire TVs with the error:
FireTV-09- Streaming: Video playback has excessive buffering
The app is only for launch in Germany and the streams have been tested in multiple locations and are provided by a well knows CDN service for Germany.
In our tests and tests in other locations in Germany we do not see the reported buffereing issues. How can we pass this part of the certifcation or get more information about this issue?