Our app was approved in the app store. When our users or I go to the listing however their and my devices are not compatible. These devices were compatible while in test but now aren't while the app is live.
I checked our manifests and everything seems to be in order and since our app was approved I assumed it should be good to go. The only thing that seems slightly off is that while our app was approved that functionality validation was skipped. Could this be the issue?
Any assistance would be greatly appreciated as our fire users are left waiting without our app... it's having an impact on the goodwill we've established with them.