I cannot create a routine in the alexa app. My existing routine still works but the app cannot create new routines. And there is no useful information to tell me what the problem is. In fact, I cannot even see the error message clearly! Screenshot from iphone below: How do I troubleshoot this? Where do I go from here? This happens every time I hit the save button.
I am a developer trying to get a skill working, and part of that involves making sure that the device will work with routines.
That being said, the solution was to uninstall and reinstall the alexa app.
Having the same issue here and in my case, deleting and reinstalling the app didn't work. I've tried on two different devices now.
Hi,
As mentioned by @barry@amazon, I would suggest you reach out to the general Alexa customer service by clicking on the "Contact Us" button present in this link or post your question in the Echo & Alexa customer forum.
Thanks,
Gaetano
Hello @THCG and thanks for your message.
You posted this message in the Alexa Developer Forum, where developers come for help with the development of their skills. The issue you are describing relates more to the usage of features present in the Alexa App with falls under customer service responsibilities.
I would suggest you reach out to them by clicking on the "Contact Us" button present in this link or post your question in the Echo & Alexa customer forum.
Regards,
Barry
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