Hello. We have geo block in our application. Nobody can access the app from country except specified (we specified it before submission, in version config in Amazon Developer portal).
We trying to publish the app to Amazone store. But submission fails every time.
The reason is that your testers trying to use the app from countries that blocked. Application shows readable message like "Service is not available due to geo restrictions".
1) How to get you IP ranges to whitelist them?
2) Can testers use our VPN that I provided in test details?
Work flow comments:
1) Issue description that Amazon testers provided to us is very poor. Like "Sorry, app doesn't work". We want to see some details like what happens, what device they use, what ip. (I requested it in test requirements before publish but still poor information came to me back)
2) Tickets that I created after submission in "Contact us" form 3 days ago still weren't answered