Cannot Connect to Our AWS Server When Testing Company UL Conducts Works with Alexa Certification.

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NewUser-f7a8ce4b-e97f-430c-a819-41812ae83b88 asked · Jun 26 at 04:23 AM

Cannot Connect to Our AWS Server When Testing Company UL Conducts Works with Alexa Certification.

Our company is working on Works with Alexa Certification for our security cameras. However, UL, the company who tests certification for us, cannot access to our server in AWS East-1, so the testing is suspended. UL uses AT&T WiFi network.

Actually, many customers across the world can connect to our server every day. We cannot figure out why UL fails to connect. Is there something wrong in AWS server or network in UL? Could you help us to find the reason behind this and solve this question?

works with alexa

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Answer 1 · 2019-07-27T02:21:18Z

NewUser-f7a8ce4b-e97f-430c-a819-41812ae83b88 answered · Jul 27 at 02:21 AM

UL engineer took the cameras to their home, used their home WiFi,then it worked on well.

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Answer 2 · 2019-07-09T21:45:25Z

Oliver@Amazon answered · Jul 09 at 09:45 PM

Hey there, if you are still experiencing this issue, can you open a Contact Us case with your project ID?

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Cannot Connect to Our AWS Server When Testing Company UL Conducts Works with Alexa Certification.

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