I am currently developing an Alexa skill and just started implementing ISP. This skill will use consumable products and, reading about ISP, I found out that consumables and one time purchases can be refunded; Also that the skill has to support a refund request from the user. If i am not mistaken the skill has to redirect the user to Amazon Support so that they can fill in their refund request.
I have the following questions about this:
-What qualifies as a valid refund request?
-Will the skill developers get notified about the refund request and will they be granted the opportunity to present their case defending why the purchase was made?. For example, if the user says they didn't know they were buying it but the skill clearly specified what they were doing and asked them to confirm that they want to buy it, and they did, will the developers get a chance to present that case and prevent the refund?.
Thank you for your support