Received "Design Rejected" e-mail, but listings still went Live. Anyone else experienced this?

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The Dave asked · Apr 21, 2019 at 12:03 PM

Received "Design Rejected" e-mail, but listings still went Live. Anyone else experienced this?

I uploaded a design yesterday using the new BETA Multiple Product uploader. Submitted design went live within about 15 minutes on all products - standard, premium, long sleeve, sweatshirt, tank top, v-neck, raglan. No problem.

This morning I checked my e-mail to find a Design Rejected e-mail from Merch. "We are contacting you because your submission appears to violate our Content Policy - 5.1 Quality, Shipping, and Fulfillment."

HOWEVER...

The designs went live. They are still live.

I looked at the listings and could not find anything that mentioned quality, delivery, etc. as per the policy...

5.1 Quality, Shipping, and Fulfillment: Designs or items that make promises about the quality of the product, speed of shipping or fulfillment, and the manufacturing country of origin. For example, using terms such as high quality, satisfaction guaranteed, ships in 2 days, Prime shipping available, or printed in the USA.

I sent an e-mail to merch-sellers-contactus@amazon.com asking if this was a "notification" error or a "removal" error.

Has this happened to anyone else? Elizabeth@Amazon have there been notification glitches with the Multiple Products uploader?

merch by amazon upload notifications

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2 Answers

Answer 1 · 2019-05-12T11:59:26Z

NewUser-5afdd222-28a4-4d14-a012-a319ebaca5be answered · May 12, 2019 at 11:59 AM

I've had this happen three times with the beta. Every product went through except the UK shirts, which got rejected for 5.1

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Answer 2 · 2019-04-23T23:28:26Z

Elizabeth@Amazon answered · Apr 23, 2019 at 11:28 PM

Thanks very much for the question. We aren't aware of any ongoing issues with email notifications for the new multi-product creation beta. While I can't provide any direct assistance related to your specific design in this case, I would like to confirm that when you submit designs through the multiple products workflow, each product will count as a separate submission and will be reviewed individually. If one of these submissions was rejected, it's likely that's why you received an email. That said, you've done the right thing by reaching out to our email support team. They will be more than happy to help you with investigation here.

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Received "Design Rejected" e-mail, but listings still went Live. Anyone else experienced this?

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