Customer Settings - Timezone on Device - getSystemTimeZone 403

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NewUser-2852f669-da98-4159-8539-9e53d082d634 asked · Dec 06, 2018 at 06:30 PM

Customer Settings - Timezone on Device - getSystemTimeZone 403

I can get the timezone on the Alexa Simulator with my code using the 'getSystemTimeZone' function, but it will not work on my local echo show device. (Temp and distance also do not work on device.) After debugging I do get deviceId and the whole request looks fine, but get: "ERROR StatusCode: 403 The authentication token does not have access to resource" when getSystemTimeZone is called. Any ideas, have tried almost everything with my account and device settings for days. I have changed my developer account on the device from US-east to US-west, etc. Similar code to get device location works fine. I can ask the device the time zone and it will reply properly, just not by code.

service simulator nodejs permissions skill connections

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9 Answers

Answer 1 · 2019-01-25T10:18:55Z

barry@amazon answered · Jan 25, 2019 at 10:18 AM · ACCEPTED ANSWER

Hi @NewUser-2852f669-da98-4159-8539-9e53d082d634,

I've been informed that a fix has been deployed. Can you please test again and let me know if you are still seeing this issue?

Regards,
Barry

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Answer 2 · 2019-02-07T18:55:22Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Feb 07, 2019 at 06:55 PM

...yes it is now working with your fix. Thank you very much.

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Answer 3 · 2019-01-30T23:44:02Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Jan 30, 2019 at 11:44 PM

Hi Barry, Any update on this issue ? Was your team able to look into it?

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barry@amazon ♦♦ · Feb 06, 2019 at 11:01 AM

Hello and thank you for your message.

A fix has been deployed (see my comment on your post below). Can you please test again and check if you are still seeing this?

Regards,
Barry

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Answer 4 · 2019-01-17T21:50:00Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Jan 17, 2019 at 09:50 PM

Hi Barry. Yes it is a household account on an echo show. There is one regular (production) account and there is the developer household account. Of course, I am only testing the skill in the developer account. (saying 'Alexa switch user').

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Answer 5 · 2019-01-16T10:36:29Z

barry@amazon answered · Jan 16, 2019 at 10:36 AM

Hello and thank you for your patience while we look into this issue.

Can you please confirm if the account that your devices is registered to is part of a household account? This page has more information about it.

Regards,

Barry

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Answer 6 · 2019-01-04T18:37:39Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Jan 04, 2019 at 06:37 PM

...just using your Githib alexa cookbook code untouched:

https://github.com/alexa/alexa-cookbook/blob/master/feature-demos/skill-demo-device-settings/lambda/custom/index.js

Does Alexa Show need a software update? I thought it was automatically up-to-date. should I reset factory settings? Once again, when I ask "alexa, what is my timezone", it will correctly respond. And time is shown correctly on the device. I am stuck.

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barry@amazon ♦♦ · Jan 07, 2019 at 05:28 PM

Thanks for the extra information. I will contact our internal teams about it and will keep you posted of any new updates.

Regards,
Barry

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Answer 7 · 2018-12-21T17:15:21Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Dec 21, 2018 at 05:15 PM

skill id:

amzn1.ask.skill.e264a6c7-cdc3-4e62-b036-838ce282393c

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barry@amazon ♦♦ · Jan 03, 2019 at 04:16 PM

Hello and sorry for the delayed response.

I could not find any issues with your interaction model. Would it be possible for you to share a snippet of you code showing how you are requesting the timezone?

Regards,
Barry

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Answer 8 · 2018-12-16T21:39:17Z

NewUser-2852f669-da98-4159-8539-9e53d082d634 answered · Dec 16, 2018 at 09:39 PM

Thanks so much for the reply. This is the last issue I am trying to resolve to finish the skill. When I use the base sample from alexa cookbook (which uses you code snippet): https://github.com/alexa/alexa-cookbook/blob/master/feature-demos/skill-demo-device-settings/lambda/custom/index.js , it will give timezone on simulator but gives 403 on show device. The only thing I can think of is my developer account was set up in us-east-1 and my device is now physically located in us-west-2. But have tried many changes in settings that have not produced any difference in error. It does successfully retrieve deviceID. Also if I ask device location (while switched as the developer user), it will successfully respond. Just not with code.

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barry@amazon ♦♦ · Dec 18, 2018 at 03:41 PM

Hello and thanks for sharing this extra information.

Can you please provide your skill ID so I can take a look at it?

Regards,
Barry

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Answer 9 · 2018-12-11T16:31:41Z

barry@amazon answered · Dec 11, 2018 at 04:31 PM

Hello and thank you for your message.

According to the documentation, error code 403 means that the authentication token is invalid or has expired.

Are you "hard coding" the deviceID by any chance? This arguments varies from device to device and must be retrieved every time your skill is executed.

This snippet shows how to retrieve this information:

const { deviceId } = requestEnvelope.context.System.device;

Regards,
Barry

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Customer Settings - Timezone on Device - getSystemTimeZone 403

skill id:

amzn1.ask.skill.e264a6c7-cdc3-4e62-b036-838ce282393c

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