Our company is getting ready to begin offering Amazon Fire TV channels to customers, we've already been doing so in a beta state.
We have 4 channels total. But recently, we deleted them and re-created/re-published them. We had to do this because the original channels were pulling from the same MRSS feed we used for everything else, which was not optimized for Fire TV and causing issues. Since we can't update the MRSS feed after publishing has completed, we had to re-create and re-publish the channels.
So we did that, they've been approved, and we thought everything was fine, we even notified the customers their channels were live.
But, it seems that the apps have been flagged as non-compatible for my Fire TV stick, which is a Gen 2 that I bought less than a month ago, I can't find it in the channel store for this device. We had a customer complain as well of the same thing.
All 4 of our apps our suffering from this issue, I'm assuming that the issue extends to all Fire TV devices.
We'd really like to get this fixed as soon as possible, please advise. The apps in question are: Mid-South Broadcasting, Broadway UMC, Griggs Chapel MBC, and Faith Community UMC - Thank you in advance.