Amazon Customers who bought PC games

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Janette5 asked · Jul 03, 2018 at 07:05 PM

Amazon Customers who bought PC games

What is going to happen to customers who bought my PC games now that this is closing down?

They would qualify for free updates from my side - if there are any - but I won't be able to update it here.

Can I give them download keys from a different site so that they can re-download the game and any future updates? Of course Amazon would have to deliver this to the customers themselves as I don't know who the customers are.

Or do they just get the version that they've bought and that's it for them?

app submission and updates digital software and games store

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Answer 1 · 2018-07-10T23:45:44Z

NewUser-f285c26e-2490-4c90-b5a1-ff76d9f9dca6 answered · Jul 10, 2018 at 11:45 PM

Hi Janette,

Once the developer portal has been completely deprecated, customers will continue to have access to the last binary you uploaded before the service is shut down. We can't provide you with any customer information to directly contact customers regarding updated content nor can we reach out to those customers on your behalf. If you want to continue to update content for those customers you will either need to build in a method for customers to automatically update their games within your last uploaded and approved binary, or include some type of messaging in that binary to direct those customers to a website where they can download that additional content on their own.

Please let us know if you have any other questions.

Thanks,

Sean

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Amazon Customers who bought PC games

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