I've been having a back and forth with Amazon for about a week now about intellectual property ownership.
I submitted my app and received back a generic, automated message asking me to prove ownership or license to use <insert app name here>.
So naturally I emailed support asking what do you want me to do to prove ownership? I am the owner. Which I would naturally assume is the case for 99% of the apps submitted.
To which I received back exactly the same automated message as I previously received. So I had a look around these forums and the FAQs and decided to write myself an email authorising myself and submit that.
A couple of days later I receive a slightly less cut and paste reply that what I supplied was not good enough and a letter was needed. Well guess what, what I supplied was a letter. Of sorts.
So I reply back asking for specific details on what they require and this is all very peculiar so the onus is on them to tell me what is needed. Again reiterating that I own all the IP.
So I get this reply back
We are unable to offer advice regarding intellectual property rights or to proactively acquire rights from a third party on your behalf. Please provide your documentation of rights or remove the items in question, and resubmit your app for reconsideration.
At this point I'm about to rip my own hair out.
So they're telling me they can't tell me what they need to prove ownership and don't even know what they're asking for ownership of.
What to do at this point? I've replied back asking it to be escalated to someone who knows what they're talking about but I have done that previously without success.