IAP Subscription price is not provided when testing the app's beta through Live App Testing

Question

question

NewUser-5cb5eab8-6f25-4855-a246-77f772c04adb asked · Mar 21, 2018 at 02:30 PM

IAP Subscription price is not provided when testing the app's beta through Live App Testing

Hello, i'm noticing a strange behaviour in the IAP subscriptions that i'm not sure if it's intended or it is some sort of bug.

I'm testing the beta of my app using the Live App Testing feature and, when the onProductDataResponse() callback response is printed, it shows all the available IAP and its info (title, sku, description) except the price and when I call .getPrice() on the Product object it returns null.

When using the amazon App Tester to test the IAP, the Product .getPrice() returns the price properly.

So, I wanted to know if the price is null only on the beta or if something is wrong with the IAP implementation.

iap testing live app testing purchasing price

2 · Hide 2

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Ross@Amazon ♦♦ · Apr 02, 2018 at 07:06 PM

Hi,

Can you confirm that your IAP items have been submitted and now have a Live status?

0 · Share ·

Show more comments

11 Answers

1
2

Answer 1 · 2018-07-06T20:27:14Z

NewUser-9a4e7a76-3e20-4921-b8f1-1c1c0de47673 answered · Jul 06, 2018 at 08:27 PM

We have the same situation too when we try to test iap subscription from live test. The price is null.

2 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 2 · 2019-06-12T07:50:51Z

Albert Antal answered · Jun 12, 2019 at 07:50 AM

I have observed this issue when the application is limited to a region like Germany. When I try to fetch the products using a US marketplace amazon account I receive no price, but if I change the marketplace from the Amazon account to DE I receive the price tags.

Is this the expected behaviour?

Also what I have observed: on the first gen fire tv, even if you change the marketplace to DE (on the Amazon website), the device does not observe the new marketplace value. It observed the new marketplace after I logged out of my account and then back again.

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 3 · 2019-04-11T11:24:51Z

Albert Antal answered · Apr 11, 2019 at 11:24 AM

Did you find out what caused this issue, I have currently the same issue with subscriptions.
In live testing the price is null. I see the other details about the subscription, only the price not.

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 4 · 2018-12-13T12:29:26Z

NewUser-bc6697e8-e7a6-4b8d-bb27-1a3f67faeb2a answered · Dec 13, 2018 at 12:29 PM

I have a similar problem, the price on all subscriptions is 0, although it is in Live. And without problems it is acquired in LAT.

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 5 · 2018-11-27T17:23:05Z

NewUser-5e1af4a4-f14e-4e22-b449-99520afb4df8 answered · Nov 27, 2018 at 05:23 PM

Hi,

I waited 4 days and I still don't get any pricing for my subscription items

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 6 · 2018-08-15T23:01:37Z

Ross@Amazon answered · Aug 15, 2018 at 11:01 PM

It can take some time for IAP items to propagate across all systems. Please let us know if you continue to encounter issues after an IAP item has been live for a few days.

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 7 · 2018-08-14T02:35:32Z

NewUser-f5927de2-047a-415c-9ef7-32191c700903 answered · Aug 14, 2018 at 02:35 AM

Hi, I can see the same issue on 1 of my products.

I have 2 subscriptions, 1 of them returns price while the other one doesn't...just returns "null"

Any ideas on what's going on

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 8 · 2018-08-09T12:44:03Z

NewUser-e8e6a93b-d4e6-4ee7-adc7-cc5477d10b3e answered · Aug 09, 2018 at 12:44 PM

Can somebody provide a solution to this?

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 9 · 2018-08-01T12:05:06Z

Batmaci answered · Aug 01, 2018 at 12:05 PM

Same problem here. apptester returns prices but not live. please provide help. it is very important for us.

1 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Answer 10 · 2019-09-09T10:26:53Z

Workshed answered · Sep 09, 2019 at 10:26 AM

Does anyone have an update/solution on this issue? I have exactly the same scenario - in app subscription, works with App Tester, all IAPs are submitted and "live" but in Live testing the pricing details all report "null"

0 · Share

10 |2000 characters needed characters left characters exceeded

Attachments: Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

IAP Subscription price is not provided when testing the app's beta through Live App Testing

question details

Related Questions