Going through the same issue, keep getting a reply that my TIN does not match my IRS info. Why do you create this forum anyway if you cant answer a simple question as to why i am unable to go past my tax interview? The steps are very simple and clear, I have an IRS account that shows my TIN, and a social security card as well. I even tried to use my EIN, how can both fail! This is a basic step that determines if i can create an account or not. Why do we need to see an accountant!? Please tell us, do they have a bypass to Merch by Amazon! Sujoy@Amazon, if you are not allowed to answer tax questions on this forum, then where do you answer them? Thank you.