All Alexa skills are supposed to be usable by simply saying "Alexa, open [invocation name]". Alexa is supposed to automatically enable the skill if its not already enabled. This does not seem to be working for my custom skills. The skills all use the audio player.
The skills work fine once they are enabled. The skills can also be enabled by voice if I use "Alexa, enable [invocation name] skill". But they will not work with "Alexa, open [invocation name]".
We have advertising in place that instructs listeners to use the command "Alexa, open [invocation name]" so I need to get that working. Any ideas are greatly appreciated.
NOTE: Alexa does not reply that she doesn't know how to do that or that the skill couldn't be found. The Echo just makes the little beep noise and says nothing. There is never a request from Amazon that hits our servers end point.