hello: I created a smart home skill,the skill id is amzn1.ask.skill.2dec33db-e9bc-4e68-9e99-d80535014579.
This ability mainly in Germany, China, the United States, Europe, when I was in the test, there is no problem, so is launched online。
now the German customer feedback, in Germany, the application can be found, can bind our account, can find equipment, but you can't control.
In China, after I test, everything is normal, so I don't know where the problem is. I need help, need to know where is the problem, because the influence is very big, I need to temporarily shelves application first, but I can't find where the shelves, so you need to guide, the shelves as soon as possible, and identify the cause of can't control.Is very urgent。 I have submitted the case, case id is 4787397951