I ordered a sample shirt and was excited to see it arrived in the mail yesterday. Immediately as it came out of the package I could tell that the quality was totally unacceptable. Very faint colors, cracked print, missing print, etc.
I understand small inconsistencies, but I can't believe that somebody decided that this was good enough to ship. Any other similar experiences? We're getting ready to pull our designs and take them elsewhere if we can't rely on QC.
The image that I attached is about 6 inches wide. This shirt is new, out of the package, on an American Apparel shirt. It has not been worn, washed, stretched, etc.
The image that we provided was a crisp, colorful vector drawing. Very clean and bright.
angelR commented · 2 days ago
Extremely disappointed, I'm a graphics designer by trade. I decide to print the entire CMYK color swatch on a black & on a white shirt so that I can be more sure of what the colors will look when they are printed. Just got a the shirts in a few day ago.
On the white, the colors look great solid & bright.
The black is another story, same issues as Phelps Road "Very faint colors, cracked print, missing print"
It seems like they are not lay the white base, I have gotten T-shirts sample printed on the Kornits machine from the trade shows an other places this print don't compare. The show samples are always going to an optimum print that can't be maintain on a realistic working scenario with a high volume of production demand like the Merch program, but with on site support from Kornit you can expect better.
All my work is crisp vibrant vector artwork so I know the artwork is not the issues. I know that Kornit has some special Photoshop actions to help with the White density and color enhancement, but you can't get your hands on those baby's unless you are a Kornit owner believe me I try!!! and I have try some more. But even then I think even if you have the perfect file set-up, the print quality will be determent by the machine operator.
Also a few day's back I design a shirt for a company an when they receive the order most of the left chest prints where a extremely crooked.
I'm a big supporter of the Merch program an I'm extremely grateful for the privilege to be part of the Merch program. But this machine are one of the most if not the most expensive DTG printer in the industry with the quality capability to back it up. I think operator training should one of the priority & quality control should be non negotiable.
Like everything Merch , I think that the program will keep getting better. Amazon has not made the type of investment it has on Merch for nothing. But quality print from excellent equipment with onsite manufacture support should not be an issue.
Phelps Road commented · 3 days ago
Thanks to everyone for the feedback. I still feel frustrated with the print and the QC, but it is good to hear that this is mostly an uncommon occurrence.
To reply to JL Patton: I've printed test shirts on dark shirts before that came out just fine. In this case, the screen print itself is of very poor quality. I think if it was on a white shirt, it would still be noticeably unacceptable.
I'm sure that there is a certain percentage of shirts that just don't print well, but then it comes down to QC, who shouldn't let a botched shirt end up in the hands of a paying customer.
NewUser-dd4a0ee8-3919-4153-86b5-53e3d756e11a commented · 6 days ago
Yes I ordered two of the same shirt this week - 1 in yellow and one in blue (Anvil). Not only did they smell horrendous, the yellow shirt could be seen through the print - expecially the black areas. Very poor quality.
Ricardo Almeida commented · 5 days ago
Do you think they are saving on the ink? The printers are not good? The person operating the printers doesn't know what he/she is doing?
M commented · 5 days ago
Woah, not good! They have good printers if their Kornit deal is any indication - it's clearly that the people running them don't know how to set them up properly to give a high quality result, that's something the best DTG printers like Neato have worked hard over years to perfect and train staff on, you can't simply take those printers out of the box, turn them on, give it a shirt and a multi-color design and expect it to print brilliant quality Also it looks like they didn't use an under-base at all. The original design image doesn't appear to be to blame either, it looks to be of reasonable quality, and doesn't use any gradients or half-toning, just cartoon/comic style flat coloring, so it's rather worrying that the end result was so dodgy, especially the "grainy-ness" of it, it's almost like it's seen a long time of wear already :( :( sad
Ricardo Almeida commented · 5 days ago
Hummm... This if from last year: "Kornit’s agreement with the online marketplace also includes the construction of new Avalanche 1000 systems specifically for Amazon by Merch and onsite support for maintenance and continuous production."
The "onsite" support doesn't seem to be working or they just don't offer it anymore.
JL Patton commented · 5 days ago
I wonder if it's because it is a color design on a dark shirt? I know that has been a problem before on other POD platforms.
It doesn't make it better, but I'm curious.
Every shirt we have ordered from merch has been very good, but most of those have been a white design on a dark shirt or a dark design on a light colored shirt.
Hope you get an answer.
James commented · 4 days ago
All of my best sellers eventually get a 2 star review due to this issue
Nina commented · 4 days ago
I have ordered many shirts from Merch since the program started and have only had 1 shirt that did not print well (it had areas that didn't pick up the ink properly).
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